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Eleveo Documentation

Important changes.

User documentation is freely available → Go to help.eleveo.com

Admin documentation is available via secure login. Go to the http://portal.eleveo.com and click a link to the documentation to access the administrator documentation.

Eleveo supports On-Premise, Cloud-Only and Hybrid deployment types.

  • On-premise installation – Version 10.0 fully supported for on-premise installations.

  • For cloud installations only – Partners and customers no longer need to manage and install the solution.

  • Hybrid installations – For some installation types Eleveo supports Hybrid deployments. In a hybrid setup, your recorders remain on-premise, but your media records are uploaded to the Eleveo Cloud for playback and review.

  • Direct upgrades from v 9 are supported. Please refer to the (10.0) Upgrade Matrix

Contact your local Eleveo representative or an Eleveo sales representative at sales@eleveo.com for more information.

Supported and Unsupported Versions

Upgrade to the most recent version to take advantage of new features!

Product and Version

Current Support Level

Release

LOD

EOM/EOS

Notes

Elevēo 10.0

Full Support

June, 2025

 – 

 – 

This is a LTS Version.

Elevēo 9.7

Superseded by V 10.0

January, 2025

 – 

 – 

This is a F2M Version.

Elevēo 9.6

Superseded by V 9.7

Sept, 2024

 – 

 – 

This is a F2M Version.

Elevēo 9.5

Superseded by V 9.6

July, 2024

 – 

 – 

This is a F2M Version.

Elevēo 9.4

Superseded by V 9.5

April, 2024

 – 

 – 

This is a F2M Version.

Elevēo 9.3

Superseded by V 9.4

December, 2023

 – 

 – 

Upgrade recommended.

Elevēo 9.2

Superseded by V 9.3

October, 2023

 – 

 – 

Upgrade recommended.

Elevēo 9.1

Superseded by V 9.2

July, 2023

 – 

 – 

Upgrade recommended.

Elevēo 9.0

Superseded by V 9.1

April, 2023

 – 

 – 

Upgrade recommended.

Elevēo 8.3

Superseded by V 9

January, 2023

April, 2024

June, 2024

This is a F2M version.

Elevēo 8.2

Superseded by V 8.3

August, 2022

April, 2024

May, 2024

This is a F2M version.

Elevēo 8.1

Superseded by V 8.2

May, 2022

April, 2024

May, 2024

This is a F2M version.

Elevēo 7.1

Limited Support until June 2025

January, 2022

April, 2024

June, 2024

This is a LTS version.

Elevēo 7.0

Superseded by V 7.1

Fall, 2020

-

-

-

End of Life Update - LTS Version

Version 7.1 - EOS June 2024

Version 7.1 will reach its end of support date (EOS) in June 2024. The last maintenance version will be released at that time. Version 9.4+ replaces version 7.1.

To support our customers during this transition period, Eleveo will offer limited support for version 7.1 until the end of 2025 with the following important limitations:

No regular maintenance patches will be provided
Patching of critical applications or security issues will be performed on a case-by-case basis
The operating system will no longer be patched as the vendor discontinues support
Eleveo may decide to release ad hoc patches for third-party components

LTS Version 2025

A Long-Term Support (LTS) version is available that can be easily upgraded from version 9.x and will be supported for a standard period of two years. The hardware specifications can be found on the Hardware Requirements page.

Archive

Versions that have reached End of Support. All Customers are advised to upgrade to the latest supported release.

Product and Version

Current Support Level

Release

LOD

EOM/EOS

Notes

Version 6.6

Not Supported

October, 2019

December, 2020

December, 2021

Upgrade recommended.

Version 6.5

Not Supported

July, 2019

October, 2019

Not Supported

Upgrade recommended.

Version 6.4

Not Supported

August, 2018

September, 2019

Not Supported

Upgrade recommended.

Version 6.3

Not Supported

April 2018

August, 2018

Not Supported

Upgrade recommended.

Version 6.1

Not Supported

June, 2017

April, 2018

Not Supported

Upgrade recommended.

Version 6.0

Not Supported

December, 2016

June, 2017

Not Supported

Upgrade recommended.

Version 5.8

Not Supported

Aug 12, 2016

March 09, 2017

July 31, 2018 / July 31, 2019

Reached End of Support. 

Version 5.6

Not Supported

Jul 9, 2015

December 14, 2015

July 31, 2017 / July 31, 2018

Reached End of Support. 

LOD = Last Order Date

EOS = End of Support

EOM = End of Maintenance

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