Managing Roles
There are two types of roles in Eleveo User Management:
application roles – roles specific to a client application (WFM), which are imported after the application is registered as a client
realm roles – custom roles created by a user
Note that Eleveo User Management itself is also considered as an application! Roles necessary to perform any actions related to managing users, groups or configuring realm are available under the User Management client application.
Additionally, roles in Eleveo User Management are structured. The following role types can be differentiated:
effective roles – privileges that enable particular functionality of the application, are equivalent to 'permissions' (for example
WFM_CREATE_QUEUE)composite roles – sets of effective roles, which can be pre-configured to simplify the configuration of users (for example
WFM_AGENT)
A user can have one or more composite user roles assigned. Also, a user can have effective roles assigned separately.