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License Inputs

Licenses for the following applications are managed separately:

  • Quality Management –  handled by Eleveo User Management (including Conversations Explorer, WFO Analytics, eLearning, SpeechRec etc)

  • Workforce Management – handled by Eleveo User Management

  • Call and Screen Recording – is handled from within the Call Recording interface

  • User Management – doesn't require any additional licenses

Uploading a license is the first task that should be completed after system installation. The above applications won't work without a valid license installed. License files can be obtained from Eleveo SaS using the Partner Portal. This page covers details related to license management.

Only an eleveo.admin user (or any user with a manage-licenses role assigned) is able to manage licenses within User Management.

Installing and Activating Eleveo Products

These licenses are specific to the features required for your particular installation. The following links provide information on how to install and activate the most common license files:

  • For Call Recording – Administered by an Eleveo Representative.

  • For Quality Management – See the page Managing Licenses

  • For Workforce Management – See the page Managing Licenses

What are the possible license combinations?

Depending on your particular installation and business requirements you may require multiple license files.


Call Recording

Highlighted fields indicate groups of components packaged by default into the license file

Application

Feature Name

License Features

Call Recording

Call Recording

Advanced Search

API

Decoder

JTAPI

PCI_DSS

Prerecording

Recorder

SIP

CallREC IM

Genesys

UCCE

UCCX

Instreamer

Instreamer

Video Recording

Video Recording

Screen Capture

ScreenREC


Quality Management

Highlighted fields indicate groups of components packaged by default into the license file

Note: One license file is required for each Replay server running Quality Management.

Application

Feature Name

Scope *

Enables Visibility of this UI Menu Item

Quality Management

Reviews

Quality Management

Reviews + Questionnaires

Conversation Explorer

Conversation Explorer

Conversations

WFO Analytics

WFO Analytics

Dashboard

Automated Quality Management

Automated QM

Automated Rules

Speech Recognition

SpeechREC

Speech Tags

Training and Coaching

eLearning

Trainings + Questionnaires

Generative AI

Generative AI

Enable AI functionality

WFM

Workforce Management

WFM

Workforce Management Module

* Referred to as Scope in the User Management interface.

Note: Some UI Menu items will not be visible to all users (role based permissions may impact visibility of particular items)


Workforce Management

Highlighted fields indicate groups of components packaged by default into the license file

Application

Scope *

Workforce Management

WFM

* Referred to as Scope in the User Management interface.

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