Additional Media Capture Methods Integration

• Purpose of this guide: This guide provides a general overview of additional integrations with VoIP systems.

• Audience: Customer's VoIP-system Administrators, Eleveo engineers, or Partners.

• Previous steps: No previous steps are required.

• When: Use this guide to understand what is required to deploy Eleveo integration with Customer’s VoIP system.

Eleveo supports multiple methods for capturing media from a wide variety of sources.

Supported for ON-PREMISE DEPLOYMENTS+HYBRID DEPLOYMENTS

Supported Integration Use Cases

Eleveo supports integrations for the following purposes:

• Recording – Sip voice recording is supported by Eleveo

• Screen Capture – Is supported by Eleveo

• Conversation Explorer – Search, view, and playback recorded media

• Quality Management – Perform quality reviews from within Eleveo Quality Management

• Live Monitor – Is supported by Eleveo