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Additional Media Capture Methods Integration

  • Purpose of this guide: This guide provides a general overview of additional integrations with VoIP systems.

  • Audience: Customer's VoIP-system Administrators, Eleveo engineers, or Partners.

  • Previous steps: No previous steps are required.

  • When: Use this guide to understand what is required to deploy Eleveo integration with Customer’s VoIP system.

Eleveo supports multiple methods for capturing media from a wide variety of sources.


Supported Integration Use Cases

Eleveo supports integrations for the following purposes:

  • Recording – Sip voice recording is supported by Eleveo

  • Screen Capture – Is supported by Eleveo

  • Conversation Explorer – Search, view, and playback recorded media

  • Quality Management – Perform quality reviews from within Eleveo Quality Management

  • Live Monitor – Is supported by Eleveo

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