Additional Media Capture Methods Integration
Purpose of this guide: This guide provides a general overview of additional integrations with VoIP systems.
Audience: Customer's VoIP-system Administrators, Eleveo engineers, or Partners.
Previous steps: No previous steps are required.
When: Use this guide to understand what is required to deploy Eleveo integration with Customer’s VoIP system.
Eleveo supports multiple methods for capturing media from a wide variety of sources.
Supported for ON-PREMISE DEPLOYMENTS+HYBRID DEPLOYMENTS
Supported Integration Use Cases
Eleveo supports integrations for the following purposes:
Recording – Sip voice recording is supported by Eleveo
Screen Capture – Is supported by Eleveo
Conversation Explorer – Search, view, and playback recorded media
Quality Management – Perform quality reviews from within Eleveo Quality Management
Live Monitor – Is supported by Eleveo