Skip to main content
Skip table of contents

Cisco Finesse Integration

Supported for ON-PREMISE DEPLOYMENTS+HYBRID DEPLOYMENTS

Integration Details

Cisco Finesse integrates traditional contact center functions into a thin-client desktop. It implements a browser-based desktop through a web 2.0 interface; no client-side installations are required.

Supported Integration Use Cases

Eleveo supports integrations for the following purposes:

  • Recording – Stopping and starting recording through Cisco Finesse Gadget

  • Screen Capture – Is supported by Eleveo for Cisco

  • Conversation Explorer – Search, view, and playback recorded media

  • Quality Management – Perform quality reviews from within Eleveo Quality Management

  • Live Monitor – Is supported by Eleveo for Cisco

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.

Contact Support Close