Cisco CUBE Integration

Supported for ON-PREMISE DEPLOYMENTS+HYBRID DEPLOYMENTS

Integration Details

CUBE is especially suited to facilitating:

• PSTN interconnect using Internet service provider SIP trunks, which allow rapid service delivery and the possibility of capacity pooling across locations.

• Migration from TDM to SIP public telephony trunk services. As a number of Cisco routers allow the concurrent use of voice gateway and CUBE features, a phased trunk migration is possible without requiring changes to the enterprise call control platform.

The following recording methods are supported in connection with CUBE:

• Network-based recording

• CUBE Video recording

• SIPREC

• Gateway preferred recording

Supported Integration Use Cases

Eleveo supports integrations for the following purposes:

• Recording – Recording and the import of additional metadata is supported by Eleveo for Cisco

• Screen Capture – Is supported by Eleveo for Cisco

• Conversation Explorer – Search, view, and playback recorded media

• Quality Management – Perform quality reviews from within Eleveo Quality Management

• Live Monitor – Is supported by Eleveo for Cisco