License Inputs

Licenses for the following applications are managed separately:

Quality Management – handled by Eleveo User Management (including Conversations Explorer, WFO Analytics, eLearning, SpeechRec etc)
Workforce Management – handled by Eleveo User Management
Call and Screen Recording – is handled from within the Call Recording interface
User Management – doesn't require any additional licenses

Uploading a license is the first task that should be completed after system installation. The above applications won't work without a valid license installed. License files can be obtained from Eleveo SaS using the Partner Portal. This page covers details related to license management.

Only an eleveo.admin user (or any user with a manage-licenses role assigned) is able to manage licenses within User Management.

Installing and Activating Eleveo Products

These licenses are specific to the features required for your particular installation. The following links provide information on how to install and activate the most common license files:

For Call Recording – Administered by an Eleveo Representative.
For Quality Management – See the page Managing Licenses
For Workforce Management – See the page Managing Licenses

What are the possible license combinations?

Depending on your particular installation and business requirements you may require multiple license files.

Call Recording

Highlighted fields indicate groups of components packaged by default into the license file

Application	Feature Name	License Features
Call Recording	Call Recording	Advanced Search API Decoder JTAPI PCI_DSS Prerecording Recorder SIP
	CallREC IM	Genesys UCCE UCCX
	Instreamer	Instreamer
	Video Recording	Video Recording
	Screen Capture	ScreenREC

Quality Management

Highlighted fields indicate groups of components packaged by default into the license file

Note: One license file is required for each Replay server running Quality Management.

Application	Feature Name	Scope *	Enables Visibility of this UI Menu Item
Quality Management	Reviews	Quality Management	Reviews + Questionnaires
	Conversation Explorer	Conversation Explorer	Conversations
	WFO Analytics	WFO Analytics	Dashboard
	Automated Quality Management	Automated QM	Automated Rules
	Speech Recognition	SpeechREC	Speech Tags
	Training and Coaching	eLearning	Trainings + Questionnaires
WFM	Workforce Management	WFM	Workforce Management Module

* Referred to as Scope in the User Management interface.

Note: Some UI Menu items will not be visible to all users (role based permissions may impact visibility of particular items)

Workforce Management

Highlighted fields indicate groups of components packaged by default into the license file

Application	Scope *
Workforce Management	WFM

* Referred to as Scope in the User Management interface.