RELEASING SOON
August, 2026
PLANNED – New Features and Improvements
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Historical Data Export in Workforce Management is supported.
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Recording Rules for Microsoft Teams – The Eleveo Recording Bot (ERB) supports granular recording rules for Microsoft Teams calls. Administrators can enable or disable recording independently for each call type and direction.
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Tabs contain names – When multiple tabs are opened, users can more easily navigate between them as they are named correctly.
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Forecast redesign – UI changes in Workforce Management will be apparent, these changes are cosmetic in nature.
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UI changes in ETL – The ETL administrators UI has been updated.
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Improved Data Export via SFTP or S3 – A new UI enables users with the appropriate permissions to enable and configure data exports.
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Screen Capture Configurable Pre and Post Call Recording time frame – The screen capture application allows admins to configure fixed-duration timers that enable screen recording before and after a call.
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Transcription redaction – Redaction of sensitive details is now supported for Speechmatics.
Additional Notes
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Data lifecycle will be deprecated in an upcoming version. Please plan to use Retention Polices in the near future.
Release Policy
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Eleveo Cloud Native versions are Feature-to-Market Version (F2M).
“Net Promoter, NPS, and the NPS-related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., NICE Systems, Inc. and Fred Reichheld.”
"WEBEX®, CISCO, Cisco WebEx, WebexCC, the CISCO logo, and the Cisco WebEx logo are trademarks or registered trademarks of Cisco Systems, Inc. and/or its affiliated entities in the United States and other countries."
"MS Teams © Recording is a registered U.S. trademark of Microsoft."